I’m an avid reader, especially when it comes to other blogs. My Reeder app has some two hundred feeds that I comb through at the start of each day. Out of all those, here’s the five best that you should be reading, especially in the customer support field.
A lot of times, a support tool will have a decent blog to go with it. UserVoice actually kicks it up and has a stellar blog along with their support app. Lots of great insight when it comes to supporting your customers.
Another one from an online support tool that’s again top-notch.
Sarah’s been doing support for a while and knows it like the back of her hand. When she talks, make sure you’re listening.
You’re a writer and Jason helps you get better at it. It’s really that simple.
Brains on Fire
The team at Brains on Fire just gets customers. They’re a marketing company but I put them on this list because you need to think about customers outside of your support interactions too.