Episode #19 – Whole Company Support with Nick Francis

Nick Francis is on the show this week. As one of the co-founders of Help Scout, customer support is literally his entire business. We cover Help Scout’s first online class, how to make whole company support work, and what it’s like to look for your first full time support person.

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Show Notes and Links

Our Awesome Partner – Snappy

From our friends at UserScape comes a great new customer support app. Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.

They’ve got a great 30 day entirely free trial so go check them out here.

  • Tom

    I loved hearing about whole company support. I’ve got to give that a shot with my team!

    • http://supportops.co/ Chase Clemons

      Thanks for the comment. And let us know how it goes with your team!

  • http://jeffvincent.posterous.com/ Jeff Vincent

    This was great stuff Nick & Chase, loved the discussion re: customer champions and their backgrounds!