It’s the last in our boundary series so we’re focusing entirely on your customer borders. When you have customers that have been with your company forever, it’s tempting to set them up with perks and special treatment. Where’s the line for these types of VIP customers?
This week we’re talking about one of the most important boundaries to set – your time. We look at ways to control how much time you spend on your work and how much of your time people grab for themselves. Best of all, you’ll hear how each of us says “no” to protect our own time.
If you don’t have clear boundaries on when to share one’s work, a person can get wrapped up in it and let it become part of them. If/when the work doesn’t pan out, that person can get discouraged and frustrated. All that brings us to this week’s question – how much work should you let your team put into a project before sharing?
This week, we kick off a new series focused on boundaries. We have boundaries all around. With customers. With team members. With work itself. This series it going to look at those boundaries and help you rough in where the lines actually are.
First up – social media.
It’s our live show from SUPCONF NYC! With it’s AMA style, we tackle everything from “Do you have any advice for someone who wants to get into support with no experience?” to “Would you rather be a dragon or have a pet dragon?”.