For this weeks’ hangout, we’ll talk about what it means to empower your support team. If you want a solid support experience from a support team that’s lean and nimble, you have to empower them to take ownership of that support experience. But what does that even mean? What does that look like with your team?
And we’re back for season two!
This show’s focused on customer support and service in 2014. It’s a brand new year, which means we can all wildly speculate about what will happen and see how close we get by the end of the year.
Seriously though, the start of 2014 does give us a chance to look at what we want to do with our support. It gives us a time to dream big and see what we can accomplish.