If you’ve ever had to contact customer support, you know it’s a broken system for many companies. A simple action can turn into a lengthy wait only to be met with rude assistance from a customer service rep. You’re left all alone to figure it out. But a growing number of teams are challenging this status quo. To fix this, we’re focused on one thing:
To bring humanity back to the world of customer support.
We believe these things
- Customers matter.
- Say what you mean and mean what you say.
- Customers are human. Let them know you’re human too.
- Bring clarity to confusing situations.
- Give concise replies to complex problems.
- Speed is great but accuracy matters more.
With the world of support being in such a broken state, it’s a great time to really do support right. Our current reliance on massive call centers or outsourcing just doesn’t work. Already, there’s some great teams and companies out there working to disrupt the status quo with how customer support is offered. It’s easy to be bad at customer support. Companies excel at that all the time. Why not join us and be the one that gets the customer experience right?