Customer support is not a hard concept. Someone has a question/problem and it’s your job to fix it and make them happy. Not just satisfied but happy. And yet so many companies and people out there get that fundamental concept wrong.
Support Ops is my effort to help out. Here, you’ll find articles on customer support and customer service. Two different concepts but they’re intertwined around you and your customer. If you ever interact with another customer (both inside and outside your company), you’re in the right spot.
If you’re new, check out the options for keeping up with everything. There’s RSS feeds, Twitter feeds, and all sorts of goodies to make sure you don’t miss anything. For you avid social fans, Twitter’s going with Facebook and maybe even Google+ happening later. For now, make sure to follow us on Twitter so we can get to know you. And here’s a great place to start.
In the coming weeks, I’ll be rolling out new articles, a few series in the works, possibly a podcast, and even an e-book to help out with your support emails. All I can say is that it’s been a blast getting prepped for Support Ops and there’s even more ahead!
Side note: If you’re interested in getting an article of your own published, check out our guest post page for details on how to make that happen.