This is part of a series on apps and tools that will make your support life so much easier.
Hively lets customers share their thoughts with you every step of the way. It’s kinda like Smiley, the app we use at 37signals to see what our customers are thinking after they read our email. Instead of building it from scratch like we did, you can just plug Hively into your support app and be ready to go in just a few minutes.
How it works
Every person has their own unique code that goes at the end of the emails they send out to your customers. Customers click on the link and share what they thought about the experience. Your team gets to see what the customer’s thinking, which helps deliver a better overall support experience.
Team members get ratings just like you’d expect. Hively even tracks those stats for useful analytics and leaderboards. It’s handy for seeing which of your team members is rocking it out that week.
Hively’s definitely a handy little app to have. It’s a super easy set up that you can be rocking within three minutes and will help make your team better.