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Archives for November 2014

#63 – If You Could Start From Scratch

November 25, 2014 By Chase Clemons

This week, we’re looking at the whole customer experience. If you could start from the ground up, how would you redesign your customer experience? What things would you have done differently? What things would you have done the same?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout63.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • MailPoet, Modern Tribe, and more great companies are hiring.

This week’s shoutouts

  • Carolyn – “Reinventing Organizations” Book | Video
  • Chase L. – 23 Top Support Pros to Follow
  • Jeff – Jeff Weiner
  • Chase C. – Interstellar

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#62 – Does Speed Matter?

November 18, 2014 By Chase Clemons

For this episode, we’re going to be looking at how quickly we should be responding to customers. A lot of companies out there put an emphasis on how quickly they get answers back to their customers. But is that a good thing to focus on? And are fast replies ever too fast?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout62.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • The tweet that actually happened
  • Jeff’s awesome chart
  • Geckoboard, Buffer, and more great companies are hiring.

This week’s shoutouts

  • Chase L. – Monument Valley
  • Jeff – Calendly
  • Chase C. – 1Password

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#61 – How far should we go with customer happiness?

November 4, 2014 By Chase Clemons

On today’s show, we’re talking about that one phrase that gets thrown around a lot these days – customer happiness. Sure, we all want to keep our customers happy. But is there a line as to how far that goes?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout61.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Submitting feature requests for Trello
  • Nuzzel
  • ReadWrite
  • Metromile, CakeMail, and more great companies are hiring.

This week’s shoutouts

  • Carolyn – “Hatching Twitter”
  • Chase L. – State of the Word
  • Jeff – The 5am Miracle Podcast
  • Chase C. – Batman Stamps

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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