Support Ops

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Archives for November 2014

#63 – If You Could Start From Scratch

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This week, we’re looking at the whole customer experience. If you could start from the ground up, how would you redesign your customer experience? What things would you have done differently? What things would you have done the same?

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Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#62 – Does Speed Matter?

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For this episode, we’re going to be looking at how quickly we should be responding to customers. A lot of companies out there put an emphasis on how quickly they get answers back to their customers. But is that a good thing to focus on? And are fast replies ever too fast?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#61 – How far should we go with customer happiness?

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On today’s show, we’re talking about that one phrase that gets thrown around a lot these days – customer happiness. Sure, we all want to keep our customers happy. But is there a line as to how far that goes?

Listen / Watch the Episode

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

This week’s shoutouts

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.