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Archives for January 2015

#68 – Team Member Reviews

January 20, 2015 By Chase Clemons

This week, we’re looking at how to give your team members feedback.When done right, reviews can help your team members grow in their careers. But when it’s given at the wrong time or phrased poorly, the entire review can spiral downwards. How do you find the right balance to deliver feedback effectively?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout68.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Small Improvements
  • 15Five
  • Know Your Company
  • Help Scout, Customer.io, and many more great companies are hiring.

This week’s shoutouts

  • Carolyn – Tortuga Backpacks
  • Chase L. – You Need A Budget
  • Jeff – Shep Hyken
  • Chase C. – Europa Report

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#67 – Support Goals for 2015

January 13, 2015 By Chase Clemons

Season three is here! To start things off for this season, we’ll be looking at one question:

What’s one support goal that you’ll be focused on for 2015? And more importantly, why?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout67.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • 2014 was a Good Year for Basecamp Support
  • Reinventing Organizations
  • Early Reflections on Buffer’s Switch to Working Without Managers
  • How Great Leaders Serve Others
  • Help Scout, Customer.io, and many more great companies are hiring.

This week’s shoutouts

  • Carolyn – The Martian
  • Jeff – Self Esteem at Work
  • Chase C. – Station Eleven

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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