On this episode, we’re looking at the difference between customer support and customer success. We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team?
Listen / Watch the Episode
This week’s shownotes
- Support Driven Slack
- The Distance Bonus Episode
- Happy Herbivore, FiftyThree and many more great companies are hiring.
- Intro Music – “Happy Rock” from Bensound
This week’s shoutouts
- Chase L. – Cortex
- Jeff – Bars that support drinking a single beer and board games.
- Chase C. – Planet Money
Join the conversation
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