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Archives for August 2015

#90 – Supporting a Decision You Don’t Like

August 25, 2015 By Chase Clemons

Despite presenting your best argument, your company’s leadership went with a decision you don’t agree with. It might not happen often but it’ll definitely happen at some point in your support career.

Even though you don’t like it, you still have to make that decision happen. How do you support a decision when you disagree with it and continue to give customers great experiences?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout90.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • The Decision Maker
  • Team of Rivals: The Political Genius of Abraham Lincoln
  • Accompany, Spring,  and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Carolyn – Tea with Strangers
  • Jeff – Song Exploder
  • Chase C. – Whistlestop

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#89 – Keeping Your Team Happy

August 18, 2015 By Chase Clemons

We’re always talking about keeping customers happy. From easy refunds to pro-active support, we go out of our way to make sure they stay customers. But what about our fellow employees? How do we keep our teams just as happy as our customers?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout89.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • When We Took Transparency Too Far: The Transparent Feedback Experiment
  • Know Your Company
  • 15Five
  • Is Your Door Really Always Open?
  • Be Our Guest: Perfecting the Art of Customer Service 
  • DramaFever, Code Climate, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Carolyn – How Our Product Team Works | Speed as a Habit 
  • Chase L. – Disney World
  • Jeff – Apple Photo Streams
  • Chase C. – Limetown

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

#88 – Your Best Work

August 4, 2015 By Chase Clemons

It can be a little overwhelming with all the choices for your work setup. Standing desk or kitchen table? Remote spot or the office? Headphones or a 80’s style boombox? With this episode, we’re looking at the setups that let us do our best work.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout88.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Remotive
  • Carolyn’s Laptop Cover
  • SaneBox Card Expiration Email
  • SproutVideo, Modern Tribe, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Carolyn – Apartment K  | One Medical | SaneBox
  • Douglas – Uptown Laptop Bag | The Wirecutter | Mixpanel
  • Chase C. – Sticker Mule

Join the conversation

Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!

Ask us a question

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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