As a new manager, it’s tempting to track all the things. You start hooking up ratings at the end of every support ticket, create a NPS survey to send out, and even start tracking reply times. But what’s the important data to watch? And what can you safely ignore at the beginning?
Archives for February 2016
Transparency is all the rage these days. Companies like Buffer and Square often highlight how much of a boost it’s been for their teams. Team members know not only what’s happening but why it’s happening. But how much should a manager really share? Are there some things best kept private?
Money’s always a tricky topic, especially if you’ve never handled things like setting salaries and benefits before. You want to attract the best talent that you can. But you have to balance that with your budget. What’s a new manager to do?
You’ve hired a new team member. Now what?
Just like you onboard new customers to your product, you should onboard new hires too! Their first week with your team is crucial. With this episode, we’ll help you craft a new hire onboarding plan that will help set them up for success from the very first day.