We’re wrapping up our series on how you make yourself a better support pro with a look at how you communicate with your team. Whether you’re remote or local, communicating with your team members can be tough. Just like talking with customers takes time and practice, communicating with your team does as well.
Archives for September 2016
The very first point on our manifesto is ” You first. Put on your oxygen mask first. You can’t help others if you’re gasping for air yourself.” But so many support pros struggle with this. Our entire job is taking care of others. But if you don’t take care of yourself, you’ll end up a mess.
What things are you doing to make sure you take care of yourself? And how are you encouraging others on your team to take care of themselves?
As your support team grows, it can be tempting to start splitting out into different specialized groups. Team Billing handles all the billing related questions. Team Success only handles onboarding new customers. But is that something you should be doing? And even if your team is smaller, should you specialize in a specific area of your product?