If you don’t have clear boundaries on when to share one’s work, a person can get wrapped up in it and let it become part of them. If/when the work doesn’t pan out, that person can get discouraged and frustrated. All that brings us to this week’s question – how much work should you let your team put into a project before sharing?
Archives for January 2017
This week, we kick off a new series focused on boundaries. We have boundaries all around. With customers. With team members. With work itself. This series it going to look at those boundaries and help you rough in where the lines actually are.
First up – social media.
It’s our live show from SUPCONF NYC! With it’s AMA style, we tackle everything from “Do you have any advice for someone who wants to get into support with no experience?” to “Would you rather be a dragon or have a pet dragon?”.
With our final Book Club episode of the series, we look at “Turn the Ship Around!” from David Marquet. This quote from the book sums things up nicely:
“The core of the leader-leader model is giving employees control over what they work on and how they work. It means letting them make meaningful decisions.”
We look at what a leader-leader model means for our teams, how to think out loud in both in-person and remote situations, and why training is okay if it’s active.