Learn to be a customer support pro.
It’s new series time here around the show. There was a great Tweet that caught my eye, both because it’s a great prompt and had a great conversation thread alongside it.
“Regardless of seniority, every good manager will” and you get to fill in the blank.
With this series, we’re filling in that blank. And on this episode, we’re talking about encouraging and developing each team member.
“Regardless of seniority, every good manager will encourage and develop each of their team members.”
Camille E. Acey joins the show this week as our special guest. You might remember her from SupConf NYC back in November. We look at how burnout happens and more importantly, how you can help your team both prevent and manage it.
With special guest Emily Triplett Lentz on the show, we take a look at one of her recent articles over on the Help Scout site. In The ROI of Thanking Your Customers, she makes a case that something as simple as a thank you card can have a big impact on customers as well as the business’s bottom line.