Most new customer onboarding flows tend to be one size fits all. Everyone who signs up goes through the same steps, receives the same emails, and gets the same advice. But is that the right approach to take?
Archives for August 2017
It’s a new series from your favorite support crew! When a customer signs up for your product, you want to give them the best onboarding experience possible. With this series, we’ll take a look at best practices and ideas for helping every customer learn your product and convert to a paying customer.
For this episode, we’ll take a look at personalized messages to new customers. While this often takes the form of some welcome email, there’s other things you can do too.
On the last episode, we looked at how to actively seek out feedback from your team for yourself. But what happens when it’s you and your boss? With this episode, we tackle how you can give feedback to your own manager and C-suite team.
This week, we’ll fill in the blank with “Regardless of seniority, every good manager gives feedback upward.”
With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions.
On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.”