This week, we’re talking about customer support career paths. We all agree that a career in customer support is worthwhile. But what does that look like?
Archives for November 2017
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?