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5 Sites You Need to Read

July 5, 2012 By Chase Clemons Leave a Comment

I’m an avid reader, especially when it comes to other blogs.  My Reeder app has some two hundred feeds that I comb through at the start of each day.  Out of all those, here’s the five best that you should be reading, especially in the customer support field.

UserVoice

http://www.uservoice.com/blog/

A lot of times, a support tool will have a decent blog to go with it.  UserVoice actually kicks it up and has a stellar blog along with their support app.  Lots of great insight when it comes to supporting your customers.

Zengage

http://www.zendesk.com/blog

Another one from an online support tool that’s again top-notch.

CoSupport

http://cosupport.us/blog/

Sarah’s been doing support for a while and knows it like the back of her hand. When she talks, make sure you’re listening.

Sweating Commas

http://sweatingcommas.com/blog/

You’re a writer and Jason helps you get better at it.  It’s really that simple.

Brains on Fire

http://www.brainsonfire.com/blog/

The team at Brains on Fire just gets customers.  They’re a marketing company but I put them on this list because you need to think about customers outside of your support interactions too.

 

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