Christa Collins from Squarespace is on the show this week. We talk about her early days at Nordstrom and Gap then move into the fun part with her team at Squarespace. She’s leading a pretty big team there so she’s full of advice on what does work and doesn’t work.
Listen to the show
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Show Notes and Links
- Christa on Twitter and her website
- LivingSocial layoffs
- Nordstrom Handbook
- There really is a science to fitting shoes.
- Squarespace’s help site
- In show news, Chase Livingston is our new podcast producer. You can never have enough Chases around.
What did you think?
If you have an idea for an episode you would like to see or a question, e-mail me.
Oh, and if you enjoyed the show, please rate it on iTunes. That’d go a long ways in getting the word out. Plus, you’d get cool points.
Kris Black says
This was a great interview, and while I am bias for reasons mentioned below, I feel compelled to leave a comment. I wish I could say I am able to provide an neutral response, stepping back from my personal involvement, but it’s just too hard to set aside the passion I have for Squarespace the product, the company, and, most importantly, the people.
When I first started using Squarespace back in 2004, one of the main reasons I stuck with it was because of customer support. I was fortunate enough to have the opportunity to work on the support team for a couple of years (2009 – 2011) under Christa. Just as she says in the interview, she not only cares about Squarespace customers but also about her support staff. She always made me feel appreciated and valued, which was important because at the time we were a distributed team across the United States.
What I valued most from my time with Squarespace Support were the high standards set and expected for providing help to customers. Christa’s way of crafting responses and helping customers was contagious, and made us all want to give the customers the best service we could. It’s crazy to think that helping people use a product could be so rewarding and fun at the same time.
Now that I’m back as a normal customer, I get to interact with the support team like anyone else. There’s so many new faces on the support team that I don’t know all of them anymore. Surprisingly, when I chat with a team member I don’t know, they make me feel like I do know them. Not only does Squarespace’s support keep getting better and more accessible, but they continue to keep it friendly and personable for everyone. It’s simply amazing.
It’s certainly a company to watch, not only for it’s rock-solid website building platform, but for the tremendous love and care they give to all their customers.
What’s next? In-home visits via unicorns?
Chase Clemons says
Thanks for that insight Kris! I love how Christa’s passion comes across anytime I talk with her. I guessed that’s how it was to work with her on the Squarespace support team so I’m glad to see your experience her was dead on what I thought it would be.
Who knew support could be this much fun?