This week, we’re talking about saying “no” to a customer. Ben Vance from Emma wrote in with a great question:
Something I’ve been thinking about recently that I’d love to hear your thoughts on: is it ever OK to say “no” to a customer? I know we all have tricks and tips on ways to say it without saying it, but do you think that there are ever support situations where the word “no” is really the word for the job?”
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This week’s shownotes
This week’s shoutouts
- Carolyn – Product Hunt
- Jeff – Delight 2014
- Chase L. – Overcast
- Chase C. – Trove
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