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#50 – Saying “No” to Customers

August 5, 2014 By Chase Clemons

This week, we’re talking about saying “no” to a customer. Ben Vance from Emma wrote in with a great question:

Something I’ve been thinking about recently that I’d love to hear your thoughts on: is it ever OK to say “no” to a customer? I know we all have tricks and tips on ways to say it without saying it, but do you think that there are ever support situations where the word “no” is really the word for the job?”

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout50.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Jeff Reads Things and Stuff
  • Send us your questions!

This week’s shoutouts

  • Carolyn – Product Hunt
  • Jeff – Delight 2014
  • Chase L. – Overcast
  • Chase C. – Trove

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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