This week, we’re talking about staying in customer support as a career. Most people tend to think of it as just another job – something to hold them over until they can really get their career going.
But could you have a career in customer support?
Listen / Watch the Episode
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This week’s shownotes
- Special Guest Crystal Shuller
- ELIZA – computer therapy
- “The Alliance: Managing Talent in the Networked Age”
- Jeff Reads Things and Stuff
- Let us know what you think about next week’s topic.
This week’s shoutouts
- Crystal – Wunderlist
- Carolyn – Uber
- Jeff – Polaroid Cube
- Chase C. – Made South
This week’s listener messages
The mentality that you can’t make a career in support – is from the same era as when companies saw customer support as an unwanted but necessary expense.
That is no longer the case. Companies now see the value in providing great customer support and how it is ESSENTIAL. As such they are hiring and compensating more accordingly. At our company we start our support team’s salaries at the upper end of the market range. That’s because we want to attract amazing people who are passionate about customer service. This is the face of your business. You expect big things from them, so it’s important you value them as such.
If you aren’t making it a viable option for your support teams to have a lasting career in support – you aren’t likely going to build world-class team that you want.
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