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#53 – Are Automated “Ticket Received” Emails Useful?

August 26, 2014 By Chase Clemons

This week, we’re looking at a great question from Mariah over at Runkeeper. Are automated “ticket received” emails necessary? Are they helpful for customers?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout53.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Jeff Reads Things and Stuff
  • Let us know what you think about next week’s topic.

This week’s shoutouts

  • Carolyn – Product Hunt iOS App
  • Chase L. – You Need a Budget
  • Jeff – Mailbox for Mac Beta
  • Chase C. – Support Driven Meetup

This week’s listener messages

@supportdriven – I don’t wonder if my request has been received. I wonder if they can help me with a useful response.

@hoonpark – They are useful to me to confirm receipt and if it provides some expectations (time to answer, hours). That said, if I fill out a form on their site, I’d rather see that info and confirmation there, not an email receipt.

@calitalieh – Don’t get me started! I hate them. Sets the wrong tone for the customer experience, AND the resolution.

@TheBrotherBen – I only like them as a confirmation that you got my email. Helps to avoid the “did you get my email” follow up email.

@gtmcknight – I hate them. Why does anybody need a confirmation email though? Are people worried there are fake submit buttons on contact forms?

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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