This week, we’re talking about ticket priority levels. Buffer tried letting customers prioritize themselves back in June. We’ll see how that turned out and if we should all be doing that.
Listen / Watch the Episode
This week’s shownotes
- Buffer Customer Researcher
- What Happened When We Let Buffer Customers Prioritize Themselves
- On Offering Premium Support
- Working with Feature Request Emails (where we tackled free vs paying a little)
- Let us know what you think about next week’s topic.