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#56 – Priority Tickets

September 23, 2014 By Chase Clemons

This week, we’re talking about ticket priority levels. Buffer tried letting customers prioritize themselves back in June. We’ll see how that turned out and if we should all be doing that.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout56.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Buffer Customer Researcher
  • What Happened When We Let Buffer Customers Prioritize Themselves
  • On Offering Premium Support
  • Working with Feature Request Emails (where we tackled free vs paying a little)
  • Let us know what you think about next week’s topic.

This week’s shoutouts

  • Carolyn – Reflector for Mac
  • Jeff – The Obvious, the Easy, and the Possible
  • Chase C. – Happy Endings

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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