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#59 – The Perfect Help Article

October 14, 2014 By Chase Clemons

This week, we’re talking about help articles, aka knowledge bases. John wrote in and asked, “I know you briefly cover a help site in your ebook. I’d love to hear your opinions on great help article examples”. We’ll cover what exactly goes into the perfect help article.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout59.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Mathew Patterson on Twitter
  • Help Articles Part I
  • Help Articles Part II
  • MailChimp’s KB
  • Wistia Docs
  • Squarespace Guides
  • WordPress.com KB
  • Campaign Monitor Docs
  • Basecamp Help Docs
  • Zapier, Love With Food, and more great companies are hiring.

This week’s shoutouts

  • Mathew – Michael Hyatt
  • Chase L. – Tools and Toys
  • Chase C. – Two Dots

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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