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#64 – Customer Security Interactions

December 2, 2014 By Chase Clemons

This week, we’re looking at handling sensitive security cases like transferring ownership of an account. A customer contacts your team and requests ownership of an account because the current owner left the company for whatever reason. It’s challenging and sometimes even scary since lots of things can go wrong. So let’s talk about how to make it safer!

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout64.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Paste Vault
  • Support Driven
  • Wistia, Action Verb, and more great companies are hiring.

This week’s shoutouts

  • Carolyn – Everlane
  • Chase L. – Interstellar
  • Chase C. – The Walking Dead

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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