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#65 – Great Support Meets Customer Retention

December 9, 2014 By Chase Clemons

This week, we’re looking at the role support plays with customer retention. Each of us have SAAS products where a customer could leave at any time. How does the support team play a role in keeping that from happening? And what should the team do when a customer does cancel?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout65.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Ryan Block tries to cancel Comcast service.
  • “When a customer wants to cancel is the wrong time to try to retain. Your product and services should be in retention mode 100% of the time.” – Hoon Park
  • Litmus, Resource Guru, and more great companies are hiring.

This week’s shoutouts

  • Carolyn – Lands’ End Lightweight Down Packable Coat | Remotive.io
  • Jeff – 15Five | Stratechery
  • Chase C. – UP by Jawbone | My Fitness Pal

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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