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#74 – Setting Customer Policies

March 24, 2015 By Chase Clemons

On today’s show, we’re taking a look at customer/team policies. I’m sure all of us have pretty standard ones like a privacy policy. But what about ones for refunds, account ownership changes, etc. Those can vary greatly from company to company. What should those policies look like and should we even have them in the first place?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout74.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Cost of Policies in Customer Service
  • Basecamp Refund Policy
  • #64 – Customer Security Interactions
  • WordPress Wins DMCA Takedown
  • The First Rapid Fire Episode
  • SendOwl, Red Guava, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Carolyn. – Pablo Team / Tweetbot
  • Chase L. – Moment for iPhone
  • Jeff – National Dog Day / Automattic / Delighted
  • Chase C. – Rapid Fire #2

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