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#77 – Tiered vs Collaborative

April 21, 2015 By Chase Clemons

For this show, we’re looking at collaborative vs tiered approaches to a support structure. Eban Schachter brought this one up and we knew we had to tackle it. Should everyone on your team answer every question? Or should specialized teams tackle tickets in just their area of expertise?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout77.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Help Scout, Love with Food, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Carolyn. – Getaround
  • Chase L. – WordPress Security Team
  • Chase C. – The Wistia Team Intro Video

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