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#84 – Outsourcing Customer Support

June 23, 2015 By Chase Clemons

When a product is growing rapidly and a team needs more help for the support side of things, people often look to outsourcing that area to a dedicated support company. You get all the advantages of a bigger support team without having to go through the hiring and scaling pain. But is that the right choice for your team?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout84.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Shervin Talieh – Twitter
  • PartnerHero
  • Why (Most) Outsourcing Programs Fail
  • Stripe, PrescribeWellness, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Shervin – Simple
  • Jeff – Being Real Builds Trust
  • Chase C. – Dark Sky App

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