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#85 – Success vs Support Teams

June 30, 2015 By Chase Clemons

On this episode, we’re looking at the difference between customer support and customer success. We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout85.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Support Driven Slack
  • The Distance Bonus Episode
  • Happy Herbivore, FiftyThree and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Chase L. – Cortex
  • Jeff – Bars that support drinking a single beer and board games.
  • Chase C. – Planet Money

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