After our last episode, we received several emails from support pros wanting to know more about the split between reactive and proactive support. We’re diving into what proactive support looks like, how effective it is, and how to start doing it no matter how big or small your team is.
Listen / Watch the Episode
This week’s shownotes
- Help Scout
- WP Charge
- Zapier, FormAssembly, and many more great companies are hiring.
- Intro Music – “Happy Rock” from Bensound
This week’s shoutouts
- Chase L. – Customer Success
- Jeff – Avoid the Butt-Brush Effect
- Michael – Zapier
- Chase C. – Alfred Remote
Join the conversation
Our favorite part of these episodes is being part of the conversations they provoke. Grab your invite to the customer support community chat and join us in the conversation!