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#86 – Proactive vs Reactive Support

July 7, 2015 By Chase Clemons

After our last episode, we received several emails from support pros wanting to know more about the split between reactive and proactive support. We’re diving into what proactive support looks like, how effective it is, and how to start doing it no matter how big or small your team is.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout86.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Statuspage.io
  • Help Scout
  • WP Charge
  • Zapier, FormAssembly, and many more great companies are hiring.
  • Intro Music – “Happy Rock” from Bensound

This week’s shoutouts

  • Chase L. – Customer Success 
  • Jeff – Avoid the Butt-Brush Effect
  • Michael – Zapier
  • Chase C. – Alfred Remote

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