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9.75 Seconds

June 13, 2014 By Chase Clemons

From Scott Brown, Director, Amazon Customer Service:

75% of customer contacts for Fire HDX now come via the Mayday button. Even as the Mayday button has grown to become the most popular way for customers to ask questions, the team’s been able to beat the response time goal of 15 seconds or less—our average is just 9.75 seconds.”

That’s crazy awesome.

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