Live Support with Mayday
NEW—Simply tap the “Mayday” button to be connected for free to an Amazon expert who can co-pilot you through any feature by drawing on your screen, walking you through how to do something yourself, or doing it for you—whatever works best. Mayday is available 24×7, 365 days a year, and it’s free. Throughout the process, you will be able to see your Amazon Tech advisor live on your screen, but they won’t see you. 15 seconds or less is the Mayday response time goal.
From the customer support side, this is simple awesome. It’s like having a dedicated Amazon expert ready to help you if you run into any trouble. With the response time of 15 seconds or less, it’s a no-brainer for customers to use that channel to get help.
What’s your thoughts on the new Mayday button?