I ran into a problem Saturday with one of my apps and emailed the support team for help. After sending my email, I immediately got a confirmation email back, which is a good thing. Being the support geek that I am, I take the time to read through them to see what kind of language the other team’s using. And this time, I came across a true gem.
If this is an emergency and needs an urgent reply, email us at firstname.lastname@example.org.
Kind of a cool idea, right? It helps prioritize which emails to be working on. My only hesitation would be in how many customers use it for non-urgent replies thinking they can just skip ahead of the line. I’ve emailed the team to see if they can share some info so hopefully I’ll be able to find out!
Have you seen a urgent reply email address like this in the wild? Good idea or bad?