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Authors:

  • Bianca Landis (1)
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  • Chase Clemons (500)
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Monthly:

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Recent Posts:

  • #159 – The Final (Ultimate) Episode
  • #158 – Support in both Work and Life
  • #157 – The Future of Customer Support
  • #156 – A Career in Support
  • #155 – Customer Success – Don’t Slap It On
  • #154 – White Glove Onboarding
  • # 153 – Back to School with Classes
  • #152 – I’ve Got to Onboard a Company?
  • #151 – You’re an Onboarding Wizard
  • #150 – Did You See Who Just Signed Up?
  • #149 – Custom Onboarding Flows
  • #148 – Personalized Messages to New Customers
  • #147 – A Good Manager Gives Feedback Upward
  • #146 – A Good Manager Actively Seeks Out Feedback
  • #145 – A Good Manager Trains Their Replacement
  • #144 – A Good Manager Admits Their Mistakes
  • #143 – A Good Manager Helps Balance the Team’s Work/Life Schedule
  • #142 – A Good Manager Creates Growth Paths
  • #141- A Good Manager Knows the Team’s Strengths
  • #140 – A Good Manager Will Keep Regular 1:1s
  • #139 – A Good Manager Will Care Personally
  • #138 – A Good Manager Will Listen
  • #137 – A Good Manager Will…
  • #136 – Preventing Burnout
  • #135 – The Business Value of Thank You
  • #134 – Your VIP Customers
  • #133 – Protect Your Time
  • #132 – Share Often
  • #131 – Social Media Boundaries
  • #130 – Live from SUPCONF NYC
  • #129 – Turn the Ship Around!
  • Thank You!
  • #128 – Hug Your Haters
  • #127 – Trust, Empower, and Clear the Path
  • #126 – The Table, the Ugly Baby, and Creativity, Inc.
  • From the Archives – #85 – Success vs Support Teams
  • From the Archives – #89 – Keeping Your Team Happy
  • From the Archives – #91 – Have a Little Fun
  • #125 – Communicating Better as a Team
  • #124 – Take Care of Yo Self
  • #123 – To Specialize, or Not to Specialize
  • #122 – Self-Mentor
  • #121 – Setting Goals
  • #120 – Helping with New Features
  • #119 – The Show Jeff Thought We Were Doing
  • #118 – Your Team is a Measure of Product Quality
  • #117 – Growing Your Team’s Influence Part Two
  • #116 – Growing Your Team’s Influence
  • #115 – The Pipeline
  • #114 – Making Your Product Better
  • #113 – New Manager Series Roundup
  • #112 – Manager Evaluations
  • #111 – Finding a Mentor
  • #110 – Going on Vacation
  • #109 – Let’s Experiment
  • #108 – Data, Data, Data!
  • #107 – Manager Transparency
  • #106 – Let’s Talk Money!
  • #105 – New Hire Onboarding
  • #104 – Mastering the One-on-One
  • #103 – First Priority as a New Manager
  • #102 – The New Year
  • #101 – Welcome to the Holidays!
  • #100 – Our 100th Episode!
  • #99 – A Third Rapid Fire Episode!
  • #98 – Effective Team Communications Part 2
  • #97 – Effective Team Communications Part 1
  • #96.5 – Saying “No” to Customers (Redux)
  • #96 – Make Meetings Count
  • #95 – Customer Satisfaction
  • #94 – Customer Forums and You
  • #93 – Pick Your Tools
  • #92 – Embracing Hierarchy Again
  • #91 – Have a Little Fun
  • #90 – Supporting a Decision You Don’t Like
  • #89 – Keeping Your Team Happy
  • #88 – Your Best Work
  • #87 – Fixing Bad Customer Experiences
  • #86 – Proactive vs Reactive Support
  • #85 – Success vs Support Teams
  • #84 – Outsourcing Customer Support
  • #83 – To Fix or Not to Fix
  • #82 – Scheduling for Multi-Channel Support
  • #81 – Customer Surveys
  • #80 – Ticket Queue Management
  • #79 – Lowering the Barrier
  • #78 – Leaving Gracefully
  • #77 – Tiered vs Collaborative
  • #76 – Too Much Work?
  • #75 – The Return of the Rapid Fire Episode
  • #74 – Setting Customer Policies
  • #73 – Real World vs Online Customer Service
  • #72 – When Live Chat Works
  • #71 – How to Get a Job in Customer Support
  • #70 – How to Handle a Bad Day
  • #69 -How to Talk With Your Customers
  • #68 – Team Member Reviews
  • #67 – Support Goals for 2015
  • #66 – Hiring Done Right
  • #65 – Great Support Meets Customer Retention
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