With 2012 almost over, I wanted to take a look back at the best Support Ops articles and podcasts of the year. The ones below are a mix of the most viewed as well as my favorites. Enjoy!
I’m still stoked about the future of UserConf. It’s a needed conference in the world of customer support. Getting to be a speaker at the first was the highlight of my year.
The Guide to a Better Email
The first e-book for the site. The quickest way to write better emails to your customers.
A few helpful ideas on how to prevent burnout for yourself and your team.
The Email Mashup
Here’s what happens if you mashup all the feature request emails out there.
Christa Collins and Chase Livingston
Two great guests on the Support Ops Podcast
Chatting with Customers
The basics for starting a live chat option with your customers.
The Word “Feedback”
It’s a dreaded word used way too often.
It’s in the Details
The small things have big impacts.
The Golden Support Rule
A simple rule for how to treat your customers.
What’s your favorite one from this year?
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