With our final Book Club episode of the series, we look at “Turn the Ship Around!” from David Marquet. This quote from the book sums things up nicely:

“The core of the leader-leader model is giving employees control over what they work on and how they work. It means letting them make meaningful decisions.”

We look at what a leader-leader model means for our teams, how to think out loud in both in-person and remote situations, and why training is okay if it’s active.

↠ Listen to EP129 – Turn the Ship Around!

This week’s book club episode looks at “Hug Your Haters” by Jay Baer. We’ll talk about the different kind of haters, how you should engage with them, and if you really should answer complaints on every possible contact channel out there.

↠ Listen to EP128 – Hug Your Haters

It’s part two of “Creativity, Inc. Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. We talk about the Pixar Brain Trust, clearing the path for others, and empowering your team.

↠ Listen to EP127 – Trust, Empower, and Clear the Path

This episode kicks off a brand new series – the Support Ops Book Club!

We’ve got four books on the docket for this series. We’re starting today’s with “Creativity, Inc. Overcoming the Unseen Forces that Stand in the Way of True Inspiration” by Ed Catmull. We talk about how small choices can have big impacts, sharing your ideas early and often, and play a little Bingo with all of our analogies.

↠ Listen to EP126 – The Table, the Ugly Baby, and Creativity, Inc.