The name was coined by Alyssa, where tickets for engineers can be thought of like vegetables –something you may not want to do, but they’re good for you and you need to do them.
We switched things up a few weeks ago, and while it’s a bit early to tell for sure, we think we’ve come up with something that works well for us. We call it ‘Veggie Day’ – an on-call rotating support day for engineers. Our heroes carry on with their answering of tickets, and the moment they’ve noticed a ticket that requires much deeper developer investigation, they triage the ticket for the on-call engineer to work on.
We call that roll the On Call programmer at 37signals. Check out more on how that works here. I’m excited to see how it works out for Buffer’s team!