From Carl Holscher:
I work in the technical support industry. The problem with the name is it sounds like we’re here to support the computers and other technology. Instead, we should be focused on supporting the people using that technology. I care about the people using that the technology and their experiences and relationship with that technology.
Technical Support Is Customer Service.
I am here to serve my customers. I am here to make their lives with computers and technology easier. I am here to keep them working and to get them back to work when something stands in their way.