The little corner or the world called Support Ops has grown immensely over the past few months. I started out with just a random blog post on support every now and then. An idea emerged from those early posts and this site was born.
Last week, a friend asked me what Support Ops was here to do. I talked for a bit about how it’s here to teach support done right, to grow other support reps, and to provide resources that aren’t really found elsewhere on the web quite yet. We chatted about that for a minute when he asked, “Well, why do you write those articles?”
I paused for a moment and had a crystallizing moment. And the next few words that came out are the cornerstone of the mission of Support Ops.
Support Ops is here
to bring humanity back to the world of customer support.
Most interactions with a support team are on par with a root canal or jury duty. But we can change that. (More on that later).
For now, I wanted to put out the Support Ops mission. It’s definitely a work in progress overall but I think this helps to clarify exactly what we’re aiming to do here.
We’re in this together and knowing exactly what our mission is means we can all be headed in the same direction.