Support Ops

Learn to be a customer support pro.

  • Episodes
  • Manifesto
  • Best Of

Don’t Buy Planes

June 29, 2012 By Chase Clemons Leave a Comment

“Startups don’t compete with airlines by purchasing a bunch of planes, hiring a bunch of pilots and locking up a bunch of terminals at airports. Startups compete with airlines by inventing videoconferencing.”

– From “The Problem with Innovation“

Same goes for your support teams too. Don’t build a fancy call center and stock it with a bunch of cheap hires.  It’ll be a total waste of money and proves that you’re focused on the wrong thing.

Share this:

  • Email
  • Twitter
  • Facebook
  • LinkedIn

Add your thoughts Cancel reply

A weekly podcast that helps you deliver a better support experience to your customers.

Read Our Guides
Support Kit
A Brief Guide to a Better Email

Find a Specific Episode

Copyright © 2023 Support Ops · Made with Basecamp and WordPress.