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Episode #24 – Rachel Andrew

October 1, 2013 By Chase Clemons Leave a Comment

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This week Rachel Andrew from Perch is on the show. We talk about designing support requests out of your product. We also take a look at the data she tracks to help plan for future customer growth and how that ties back into those support cases. 

Listen to the show

http://media.blubrry.com/supportopshangout/p/media.blubrry.com/supportops/p/s3.amazonaws.com/supportops/podcast/supportops24.mp3
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Show Notes and Links

  • Rachel Andrew – Website // Twitter
  • Perch
  • edgeofmyseat.com
  • Music heard on the show is from Dexter Britain under a Creative Commons license.

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