Every so often, I’ll pass on some friendly, easy tips and tricks to make support easier and customers happy. This week, it’s all about the link.
Instead of telling a customer to “Go sign in at your account login page and then click on the Settings page”, just give them the link instead. An email might look like this:
It’s easy to change that setting. Just head over to https://supportops.mystagingwebsite.com/account/me to see that settings page. Once you get there, you can bookmark it so you won’t have to hunt around for it again.
If you have any other questions, just let me know and I’ll be happy to help. And have a spectacular Friday!
It saves your customers a step of trying figure out where they should click inside their account.
If you want to check out some other quick and easy tips and tricks, head over to the Tips section of Support Ops.