This week we’re talking about instant customer review apps. Think Smiley, Hively, Temper.io, etc. They let your customers review your support pros. Lots of teams are using them to gauge what customers are thinking and feeling on each support ticket.. On the last podcast with Josh from Temper, we saw how teams were even using them to see what customers thought of specific pages in their website.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch the show
This week’s shoutouts
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.