This show we’re talking about remote teams. Since it’s a bigger topic, we’re going to split it into two shows. This episode, we’ll look at hiring and training a new support pro remotely. The best part of this is that we’ve got both sides here. Carolyn and the Buffer team are remote while Jeff and the Wistia team all work from the Wistia office. It makes for a fun discussion.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch the show
This week’s shoutouts
- From Jeff – Trello
- From Carolyn – World Time Buddy
- From Chase C. – Every Time Zone
- Bonus – How to hire a lot of talented people very quickly
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.