Support Ops

Learn to be a customer support pro.

  • Episodes
  • Manifesto
  • Best Of

Hangout #35 – Downtime Happens So Be Prepared

March 5, 2014 By Chase Clemons

This week we’re talking about that dreaded downtime event. Every app is going to go down at some point. No matter how good your team is, it’s inevitable so it’s best to be prepared. We’ll look at the best practices for preparing for a downtime event along with what to do after it’s all over.

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout35.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • Pingdom
  • PagerDuty
  • StatusPage.io
  • Groove Downtime
  • “When It All Goes Wrong (Cause It Will)“
  • “How to Turn Disaster Into Gold“
  • “Dealing With a Crisis”
  • “Strike Actually“
  • Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

  • Carolyn – TED iPhone App
  • Jeff – Runscope
  • From Chase L. – Fujitsu ScanSnap
  • From Chase C. – Threes!

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

Share this:

  • Email
  • Twitter
  • Facebook
  • LinkedIn
A weekly podcast that helps you deliver a better support experience to your customers.

Read Our Guides
Support Kit
A Brief Guide to a Better Email

Find a Specific Episode

Copyright © 2023 Support Ops · Made with Basecamp and WordPress.