This week we’re talking about being open and transparent with your customers. Openness and transparency are big topics these days with companies. And it’s for a good reason – customers love knowing the ins and outs of the company they’re buying a product from.
But how much openness and transparency is the right amount? We’ll look at the right balance between sharing everything your company does and sharing nothing.
Listen / Watch the Episode
This week’s shownotes
- The first ever rapid fire episode
- Wish Jeff a happy birthday on Twitter! He’s @jeffvincent.
- Email us! Jeff / Carolyn / Chase L. / Chase C.
This week’s shoutouts
- Carolyn – Hackpad
- Jeff – Atom.io
- From Chase L. – Evernote
- From Chase C. – The Customer Support Handbook