This week, we’re talking about how to work with frustrating customers. It’s easy to get frustrated with a customer. I’ve been there, done that, and got the t-shirt.
These are the customers that aren’t answering your questions. They’re not trying what you ask. They just keep complaining about the problem while expecting you to magically fix it.
But at the end of the day, you’re on their team just like your mom was on yours even though you sucked it up at junior pro basketball. So let’s talk about how to work with them in those situations.
Listen / Watch the Episode
This week’s shownotes
- Ask the Duck
- Chase C.’s UserConf talk
- Mathew’s UserConf talk
- Proof Captain America had an “A” on his head.
- Email us! Jeff / Carolyn / Chase L. / Chase C.