This week’s hangout is all about using social media tools with your customers. Using tools like Twitter and Facebook are a two-edged sword. When you get it right, people like to let others know you got it right. But when you get it wrong, they make sure to let their followers know about that too.
More than one million people view tweets about customer service ever week. Just one bad interaction can wipe out a slew of good ones. So let’s talk about ways that you can use social media to make your customers happy every time.
Listen / Watch the Episode
Ways to listen or watch: iTunes | MP3 | YouTube | RSS
This week’s shownotes
- The Dispatch.fm
- MailChimp’s LongReply
- Email us! Jeff / Carolyn / Chase L. / Chase C.
This week’s shoutouts
- Carolyn – Buffer’s Happiness Dashboard and Buffer’s new project
- Chase L. – Made with WP
- Chase C. – “Fluke” by Christopher Moore
If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.