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#46 – Automated vs Manual

June 25, 2014 By Chase Clemons

This week, we’re looking at a question that Jeff and I go back and forth on a lot. What can you automate for customers and what should you keep more manual / high-touch experiences?

Listen / Watch the Episode

http://media.blubrry.com/supportopshangout/p/s3.amazonaws.com/supportops/hangout/hangout46.mp3

Ways to listen or watch: iTunes | MP3 | YouTube | RSS 

This week’s shownotes

  • The Next 500 Customers: Why we don’t scale support at Buffer
  • Email us! Jeff / Carolyn / Chase L. / Chase C.

This week’s shoutouts

  • Jeff – Pocket
  • Chase L. – Bose QC15
  • Chase C. – Multnomah Whiskey Library

If you’ve got a question for us or an idea for a future episode, send us a message here. And if you enjoyed the show, show us some love by giving us a review in iTunes.

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