This week, we’re looking at a question that Jeff and I go back and forth on a lot. What can you automate for customers and what should you keep more manual / high-touch experiences?
Listen / Watch the Episode
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This week’s shownotes
- The Next 500 Customers: Why we don’t scale support at Buffer
- Email us! Jeff / Carolyn / Chase L. / Chase C.
This week’s shoutouts
- Jeff – Pocket
- Chase L. – Bose QC15
- Chase C. – Multnomah Whiskey Library
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